Refund & Satisfaction Policy

We want you to love your flowers. Because our products are perishable, we have established specific policies regarding refunds and replacements.

1. Damaged or Lost Deliveries

If we deliver an arrangement that arrives damaged or fails to arrive, we will replace the item at no additional charge.

• Reporting window: You must report any delivery issues within 24 hours of delivery.
• Required proof: You must send an email to yourpetalfriend@gmail.com containing a photograph of the damaged arrangement and your order details.
• Resolution: If a replacement is approved, we will deliver a new arrangement on our next standard delivery day.

2. Pickup Orders

Once an arrangement is physically handed over to you or your designated representative at our pickup location, all sales are final. We do not offer refunds, returns, or replacements for arrangements damaged during transit or due to improper care after pickup.

3. Subscription Cancellations

You can cancel your subscription at any time by emailing yourpetalfriend@gmail.com.

• Timing: Let us know before your next scheduled delivery is prepared so you are not billed for that cycle.
• Refunds: We do not issue refunds for subscription payments already sent for a cycle that has been prepared or delivered.

4. Substitutions and Aesthetics

We do not issue refunds or replacements based on personal aesthetic preferences or minor differences in flower varieties. We guarantee that all arrangements use fresh, high-quality blooms of equivalent value.